Essential Guest Information
Everything you need to know about the Vivaro experience, from our signature five-star service to exploring the heart of West End
⭐ The Vivaro Roatan Five-Star Service
At Vivaro Roatan, we believe a true vacation means you shouldn't have to worry about the small things. Our service is designed to be seamless, high-end, and personalized.
✨ What’s Included in Your Stay
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Professional Cleaning: Unlike many rentals, cleaning is included multiple times during your stay. Our amazing housecleaners ensure the interior stays pristine, while the pool is maintained almost daily.
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The Essentials: We provide toilet paper, paper towels, dish soap, and dishwasher pods.
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The "Vivaro Pantry": You’ll find a variety of spices and seasonings contributed by us and previous guests.
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Beach & Pool Gear: We provide large beach towels (to be kept on-property) and a collection of pool floats and snorkeling equipment.
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Note: While we share what we and other guests leave behind, we cannot guarantee a perfect fit for all masks and fins. We can help you rent professional gear affordably nearby!
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Hairdryers: One provided in each villa.
♻️ A Note on Toiletries: 🌿 To reduce single-use plastic waste on our beautiful island, we do not provide individual travel-sized bottles. Instead, we are proud to provide a locally crafted, organic soap for your stay. For all other toiletries, we kindly ask that you bring your preferred products in reusable containers.
Why Stay in West End? 📍 The Heart of Roatán Adventure
Staying in West End offers the perfect balance of "island village charm" and "adventure hub," making it an ideal choice for multi-family groups and divers. Unlike West Bay—which often becomes overcrowded with thousands of cruise ship day-trippers—West End feels like a true community. 🌴✨
1. The Scuba Capital 🤿
West End is the heart of diving on the island. Since the reef is just a few hundred feet from shore, most boat rides to dive sites are under 10 minutes.
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Ideal for Students: The calm, clear waters of Half Moon Bay are perfect for the seniors’ certification skills.
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Convenience: You can walk to dozens of world-class dive shops right from your doorstep.
2. Total Walkability 🚶♀️
The "West End Strip" is a mile-long paved road lined with everything you need. You won’t need to worry about coordinating your group into multiple taxis every time someone wants a snack or a souvenir.
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Dining Galore: From local baleadas at Calelu's to waterfront dining at Ginger's or sunset burgers at Sundowners.
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Social Vibe: It’s safe, friendly, and easy for teenagers to explore a bit of independence within the village.
3. Half Moon Bay 🏝️
This crescent-shaped beach is the centerpiece of West End.
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The Water: It is protected and calm, making it a safe place for the younger children in your group to swim.
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Shore Snorkeling: You can swim right out to the reef from the beach—no boat required for a quick afternoon underwater adventure.
4. Easy Access to Everything 🚤
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Water Taxis: If you want to visit the famous powdery white sands of West Bay for a day, a $5 water taxi will get you there in 10 scenic minutes.
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Family Attractions: You are a short drive from Gumbalimba Park (monkeys and sloths) and the Roatan Chocolate Factory, both of which are huge hits for all ages.
❓ Frequently Asked Questions
Why is there an extra guest fee if I’m renting the whole house?
We want Vivaro Roatan to be accessible to groups of all sizes. Rather than charging a flat "maximum occupancy" rate that would be too expensive for a single couple, we set a base rate for 4–6 guests and then scale based on group size. This effectively gives smaller groups a discount while accurately reflecting the increased cleaning, utility, and upkeep costs associated with hosting larger groups in a luxury oceanfront estate.
Can you drink the water?
Yes. All Vivaro properties use a high-end cistern system. The entire house is filtered, and the kitchen sink and refrigerator water/ice pass through an additional UV purification filter. We drink the water ourselves! If you prefer bottled water, we recommend buying gallon jugs at the nearby gas station to reduce plastic waste.
What about the bugs?
Island life comes with sandflies and mosquitoes. We provide every guest with a bottle of Aegis All-Natural (a local, reef-friendly favorite).
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Pro Tip: Use "OFF Family" at sunrise and sunset and always keep bedroom doors closed to keep your sleeping sanctuary bug-free.
Do you have paddleboards or kayaks?
While our Beachfront property has paddleboards. West End villas do not. However, a local shop in West End offers easy rentals and tours.
Is Roatan safe?
We consider Roatan very safe, but like any hometown, petty theft can occur. Vivaro Roatan features multiple layers of security, and we have had no issues. We simply ask that you remain diligent by locking all doors and closing windows whenever you leave the property.
Where do we get groceries?
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Eldon’s: For your initial arrival, a stop at Eldon’s Supermarket on the way from the airport is the best way to stock up.
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West End Village: For daily needs, ROA Mart is our favorite new spot for wine, snacks, and groceries. There are also various fruit and veggie stands throughout the village.
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The Gas Station: A great 24/7 resource for the ATM, beer, pizza, and even basic medicine or anti-itch creams.